Global Chat Fusion: Where customer service comes alive


Customer service at its best, where every customer interaction is a delight. Global Chat Fusion is your partner in creating a customer experience that's as vibrant and dynamic as your business, helping you attract, retain, and grow your customer base.

PRIVACY POLICY

1. Introduction

Global Chat Fusion ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website globalchatfusion.com or when we provide services on behalf of our clients.

Please read this policy carefully. By accessing our website or providing your information to us as a client, prospect, or job applicant, you agree to the practices described herein.

2. Information We Collect

a) Information You Provide Directly:

  • Contact Inquiries: When you contact us via our website form, email, or phone, we collect your name, company name, email address, phone number, and any other details you provide.
  • Client Data: In the course of providing our services, we may process personal data on behalf of our clients ("Client Data"). The processing of Client Data is governed by our service agreements with our clients, who are the data controllers.
  • Career Applications: If you apply for a job, we collect your resume, cover letter, and other application details.

b) Information Collected Automatically:

  • Technical Data: When you visit our site, we automatically collect information such as your IP address, browser type, operating system, referring URLs, and device information.
  • Usage Data: We collect data about your interaction with our website, including pages visited, time spent on pages, and links clicked, typically through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for the following business purposes:

  • To provide, operate, and improve our website and services.
  • To respond to your inquiries and communicate with you.
  • To manage our client relationships and fulfill our contractual obligations.
  • For recruitment and hiring processes.
  • To analyze website usage and trends to enhance user experience.
  • To prevent fraud, enhance security, and ensure the safety of our systems.
  • To comply with legal obligations.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our website and providing our services (e.g., cloud hosting, analytics). These partners are bound by strict data processing agreements.
  • Legal Compliance: If required to do so by law or in response to valid legal processes.
  • Business Transfers: In connection with a merger, sale, or acquisition of all or a part of our company.
  • With Your Consent: For any other purpose disclosed to you with your permission.

6. Data Security & Compliance

Trust your data to our secure infrastructure. We implement rigorous protocols, including end-to-end encryption and strict access controls, to protect your customer information and ensure regulatory compliance.

7. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the nature of the data and the legal or operational need for it.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access & Portability: The right to request a copy of your data.
  • Correction: The right to correct inaccurate or incomplete data.
  • Deletion: The right to request we delete your personal data.
  • Restriction & Objection: The right to object to or restrict certain processing.
  • Withdraw Consent: To withdraw consent where processing was based on it.

To exercise any of these rights, please contact us using the details in Section 10. We will respond to your request in accordance with applicable law.

9. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users, which helps us provide a better experience. You can control cookie settings through your browser preferences, though disabling them may affect website functionality.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Global Chat Fusion
Email: contact@globalchatfusion.com

This Privacy Policy may be updated from time to time. If we make material changes, we will notify you by posting the updated policy on this page with a revised "Last updated" date.